At DatabridgeCRM, customer satisfaction is our priority. This Refund Policy explains the terms under which refunds may be provided for subscriptions or services purchased through databridgecrm.com.
By purchasing our services, you agree to this Refund Policy.
1. Subscription Payments
DatabridgeCRM offers software subscription-based services. All subscription charges are billed in advance based on the selected plan (monthly, yearly, or custom plan).
Once payment is successfully processed, the subscription will be activated.
2. Refund Eligibility
Refund requests will be considered only under the following conditions:
-
Payment was deducted multiple times due to a technical error
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Subscription was activated but service was not provided due to a system issue from our side
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User was charged incorrectly due to billing or system malfunction
3. Non-Refundable Cases
Refunds will
not
be provided in the following situations:-
Change of mind after purchase
-
Partial usage of subscription plan
-
Failure to use the service after activation
-
Delay or issue caused by user’s internet, device, or third-party services
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Account suspension due to violation of Terms & Conditions
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Renewal payments after successful renewal confirmation
4. Free Trial / Demo Policy
If DatabridgeCRM provides a free trial or demo access, users are encouraged to test the platform before purchasing. Once the paid plan is activated, refunds are generally not applicable unless stated otherwise.
5. Refund Request Process
To request a refund, you must contact our support team within
7 days
of payment with valid transaction details.Refund request must include:
-
Registered email/phone number
-
Payment receipt or transaction ID
-
Reason for refund request
6. Refund Processing Time
If your refund request is approved, the refund will be processed within 7–14 business days, depending on the payment method and bank processing timelines.
7. Service Cancellation
Users may cancel their subscription at any time. However, cancellation does not guarantee a refund unless it meets the refund eligibility criteria.
8. Policy Updates
DatabridgeCRM reserves the right to update or modify this Refund Policy at any time without prior notice. Any updates will be posted on this page, and continued use of our services indicates acceptance of the updated policy.